Vital Logistics stands out among courier companies in the manner in which we employ, train and manage our couriers. Our couriers are full time employees, hired and screened by us to meet all the demands of our industry & customers. Our couriers represent your company when out in the field and adhere to your policies as necessary.
We employ experienced couriers with high levels of dedication and commitment towards servicing our customers. They will treat you and your customers with respect and establish effective communication between you and Vital Logistics.
Couriers are attired with corporate uniforms and carry a company-issued badge. They are provided with specialized mobile technology for their field work and direct communication with our dispatchers. Our couriers are provided with the necessary coolers and bags to ensure that your specimens arrive safely at the facility.
Our couriers undergo HIPAA training to ensure that Protected Health Information (PHI) is secure. They also undergo DOT & OSHA trainings to handle blood-borne pathogens. They are trained to handle any potential issues and can contain them immediately.
Vital Logistics recommends plans for courier routes and provides suggestions to make your route pickups timelier. Courier routes are modified on a real-time basis by dispatchers as and when locations call in for pick-ups. We help making informed decisions on route efficiency as we gain experience servicing them.
Technology is one of our strengths, and we implement here to assure that your packages are picked up and dropped at the right locations. Our couriers are equipped with cutting edge mobile technology that includes item level barcode scanning. This helps ensure chain of custody from pickup to delivery as they are tracked on live maps along their designated routes.
We pride ourselves on excellent customer service, be face-to-face or even behind the scenes when customers call in for a pickup. We have skilled and trained employees working in our call centers to ensure that every aspect of your experience with us is as pleasant and hassle-free as it can be.